( Retail : Service )
A person who has experienced poor customer service will most likely share their bad experience with an average of ten other people and
cost your business money.
Retailers can keep the customers coming back with customer-friendly policies and by
training employees to provide excellent customer service.
Customer service is any activity designed to increase the level of customer satisfaction, such as
help with finding the right product and guidance about its use.
Collins English Dictionary. Copyright © HarperCollins Publishers